Communication Policy
Communication Policy
Unique Medical preferred method of communication with our patients is in person. The evaluation of clinical signs and symptoms and hence a complete clinic picture cannot be arrived at with accuracy, therefore in most cases, face to face consultations are preferred. We are committed to partnering with you to ensure your long-term health care needs are met. We will include you in our reminder system so that we can contact you in relation to preventative health services appropriate to your care. If you do not wish to be contacted via telephone and mail as part of our reminder system, please advise our friendly staff accordingly. Unique Medical prefers not to use emails as a means of communication for it unless it is for health promotions.
Privacy and Confidentiality
Your medical record and information is private and confidential. In line with privacy legislation, our clinic maintains security of your personal health information at all times and ensures that only authorised members of our staff have access to your information. Privacy brochures containing full details of our privacy policies are available. You have a right to access your personal health information and may request to view or obtain a copy of your medical records or test results at any time a fee might be required.
Patient feedback
At Unique Medical, we welcome and value your feedback and are committed to continue to improve our practice. A suggestion box is located on the reception desk. Our team will review your suggestions on a weekly basis.
Our Latest Patient Feedback Results
PATIENT SURVEYS 2023
Unique Medical has carried out a patient survey (the Practice Accreditation and Improvement Survey) and asked for your honest opinions on our services.
We listened to you, and we are improving patient care.
Thank you to everyone who participated in the recent patient survey to see how we perform in privacy, communication, continuity of care, access, and availability.
WE ARE PLEASED THAT 95% OF ALL OUR PATIENT RATINGS WERE GOOD, VERY GOOD OR EXCELLENT.
We listened to your concerns and have taken the following actions to make improvements to patient care where you feel it would be most useful:
Unique Medical has carried out a patient survey (the Practice Accreditation and Improvement Survey) and asked for your honest opinions on our services.
We listened to you, and we are improving patient care.
Thank you to everyone who participated in the recent patient survey to see how we perform in privacy, communication, continuity of care, access, and availability.
WE ARE PLEASED THAT 95% OF ALL OUR PATIENT RATINGS WERE GOOD, VERY GOOD OR EXCELLENT.
We listened to your concerns and have taken the following actions to make improvements to patient care where you feel it would be most useful:
- 1. Waiting Time
We understand your time is precious.
We have improved our wait times in the last couple of years due to the addition of 3 more doctors.
Doctors can run late due to emergencies or when the patient takes longer than the appointment time.
Please book the correct appointments to avoid delays.
- 2. DRS Availability
We have allowed time to catch up for doctors to avoid long waits.
We have more late appointment slots due to the addition of more doctors.
Discuss with the doctor, regarding the most suitable time for you to avoid delays
We value patients who proactively reach out to cancel appointments, it helps to prevent wasted time slots.
There are six doctors currently practicing at the clinic.
Complaints
If you have a complaint, please discuss this with our practice staff and we will ensure that it is dealt with promptly and appropriately or email to [email protected]. In the event that your complaint is not dealt with to your satisfaction, you may escalate it to the following responsible authority: Health services commissioner: PH: (03) 8601 5222 Free call: 1800 136 066.
Contact Info
- 100-106 High St (AKA: South Gippsland Hwy), Cranbourne VIC 3977
- [email protected]
- 03 5923 3006